Welcome to the Boxart Packing Department

Below, you’ll find summary job descriptions for all roles within the packing Department. These overviews will help clarify key responsibilities and expectations. For more detailed information or if you have any questions, please reach out to your manager or director directly for further guidance and support. We're here to help ensure you have everything you need to excel in your role at Boxart!

Director of Production  

Purpose  

  • Oversees and is accountable for the Design, Crating, Packing, and Painting departments, ensuring efficient workflow, and maintaining production standards.

  • Liaises with, and is the primary contact point for, other Boxart Departments, such as Project Management, Warehouse and Storage, Transport, Gallery Services, and Administrative

  • Is responsible for long-term departmental planning and strategy

Responsibilities and Duties

  • Oversee daily workflow and assign tasks to production departments  

  • Coordinate project timelines with other departments  

  • Approve cut sheets and manage staffing needs  

  • Ensure quality control and safety standards are met  

  • Manage employee performance, PTO, and training  

  • Keep FileMaker up to date and use it as an organizational tool to track workflow, scheduling, and employee performance  

  • Attend industry conferences and keep updated on best practices

Direct Reports: All Production Staff

Reports to: President

Technical Director  

Purpose 

  • Oversee quality control across all production departments, ensuring Boxart standards are upheld and managing staff training.

  • Oversees and is accountable for the Design, Crating, Packing, and Painting departments, ensuring efficient workflow, and maintaining production standards.

  • Liaises with, and is the primary contact point for, other Boxart Departments, such as Project Management, Warehouse and Storage, Transport, Gallery Services, and Administrative

  • Is responsible for long-term departmental planning and strategy

Responsibilities and Duties 

  • Manage quality assurance and quality control for all projects  

  • Lead prototyping projects and coordinate between departments  

  • Ensure compliance with client and industry standards  

  • Measure artworks and oversee Production staff training  

  • Keep FileMaker up to date and use it as an organizational tool to document QAQC processes, track prototyping projects, and monitor staff training  

  • Represent Boxart at industry events and consult on production techniques  

  • Approve final production techniques, designs, and materials  

Direct Reports: All Production Staff

Reports to: President

On-Site Packing Manager  

Purpose  

  • Lead on-site packing projects, managing quality control and client communication.

Responsibilities and Duties 

  • Oversee packing staff, coordinate with clients, and ensure standards are met  

  • Train staff and resolve on-site issues  

  • Track on-site tasks, schedules, and material usage

  • When not on site, keep FileMaker up to date and use it as an organizational tool to track tasks, schedules, and inventory

Direct Reports: Assistant Manager, Senior packer, associate Packer, Assistant packer

Reports to: Director of Production, Technical Director

In-House Packing Department Manager  

Purpose:  

  • Manage the Packing Department’s workflow, ensuring quality control and that deadlines are met.

Responsibilities and Duties 

  • Assign tasks, check cut sheets, and maintain quality control  

  • Manage staff and ensure timely project completion  

  • Keep FileMaker up to date and use it as an organizational tool to track tasks, schedules, and inventory

Direct Reports: Assistant Manager, Senior packer, associate Packer, Assistant packer

Reports to: Director of Production, Technical Director

Assistant Manager


Purpose

  • Assist the Director of Production and Packing Managers by overseeing design, measuring, and packing responsibilities, ensuring projects meet specifications and deadlines.

Responsibilities and Duties

  • Assist in designing packing solutions (Packing plans and cut sheets) and overseeing packing tasks

  • Measure artworks for crating and packing, both on-site and in-house

  • Lead on-site and in-house projects, acting as the main point of contact as directed by the Director of Production

  • Update FileMaker with project details, cut sheets, and measurements

  • Assist Packing Managers in directing staff and training team members

  • Coordinate complex packing tasks, ensuring quality and safety standards are met

Direct Reports: None

Reports to: Packing Manager, Director of Production, Technical Director

Senior Packer


Purpose

  • Lead packing tasks on-site, manage packing teams, and ensure quality control.

Responsibilities and Duties

  • Pack artwork, train new hires, and supervise on-site projects

  • Serve as a liaison between clients and packing staff

Direct Reports: None

Reports to: Packing Manager, Director of Production, Technical Director

Associate Packer


Purpose

  • Pack artwork using various methods, work independently, and handle client interactions professionally.

Responsibilities and Duties

  • Follow cut sheets, pack artworks, and organize materials

  • Assist with on-site packing and meet deadlines

Direct Reports: None

Reports to: Packing Manager, Director of Production, Technical Director

Assistant Packer

Purpose

  • Assist in packing artwork and materials, learning basic methods and progressing to Associate Packer.

Responsibilities and Duties

  • Cut and prepare materials, assist with packing tasks

  • Follow safety protocols and meet deadlines

Direct Reports: None

Reports to: Packing Manager, Director of Production, Technical Director